Case Study: Ochsner Health achieves an 80% staff response rate and real-time pandemic communication with TextUs

Ochsner Health Achieves an 80% Response Rate, Responds in Real-Time to Pandemic Needs, and Improves Employee Experience with TextUs

Ochsner Health, Louisiana’s largest nonprofit healthcare system with more than 26,000 employees, needed a faster, more reliable way to reach busy frontline staff—especially float nurses who often learn assignments only hours before a shift. After struggling with mobile-device texting and other outreach attempts, Ochsner selected TextUs’s texting platform to solve the urgent communication challenge.

Using TextUs, Ochsner centralized team access to conversations, sent text follow-ups to time-sensitive emails, and coordinated remotely during the pandemic. The result: an 80% response rate, average reply time cut from three hours to under one hour, improved employee experience and proactive support, and even amplified “hero” stories that earned national attention; TextUs was credited as instrumental in enabling these outcomes.

Ochsner Health

Bruce Weinberg

Assistant Vice President, Nursing Workforce Management