Case Study: Trilogy Health Services achieves 48% candidate response rate and faster hiring with TextRecruit

48% candidate response rate with most responses coming in under 2 hours

Trilogy Health Services, a Lyndon, KY–based senior assisted living provider with about 1,800 employees across 80 Midwest locations, was struggling to recruit in a shrinking labor market while adapting quickly to changing regulations. Their recruiting team needed a faster way to reach mobile, deskless candidates who spend most of their day on their feet and weren’t responding to email.

Trilogy piloted and then rolled out TextRecruit for mass texting and automated onboarding workflows. The switch produced a 48% candidate response rate (most replies came in under two hours), a 50% response rate from former employees contacted by text, faster time-to-hire, and significantly easier filling of open positions.

Trilogy Health Services

John Turner

HR Tech Analyst