Case Study: Municipality of Leiden achieves clearer, more accessible communication with Textmetrics

Municipality of Leiden boosts clear communication from 59% to 70% with Textmetrics

The Municipality of Leiden, a mid-sized Dutch local government, faced a challenge in ensuring its communication with residents was clear and understandable. Complex language and jargon in letters and policy documents often caused important messages to be lost. To improve text quality and support its employees, the municipality began using the Textmetrics platform.

By implementing Textmetrics, the vendor provided immediate feedback within Word, which helped employees save time on revisions and ensure consistent quality across all departments. As a result of this solution, the percentage of residents who found the municipality's communication clear rose significantly from 59% in 2023 to 70% in 2025.

Municipality of Leiden