Case Study: City of Enschede improves clear, consistent communication with Textmetrics

City of Enschede serves 161,000 residents more clearly with Textmetrics

The City of Enschede, a municipality in the Netherlands, was seeking a solution to overcome overly legalistic and bureaucratic writing in its communications. To meet its organizational standards for clarity, the city implemented the Textmetrics Enterprise platform from vendor Textmetrics.

Using the Textmetrics software, employees received instant feedback and tools to improve their content, making it more understandable for residents. The solution was a core part of the city's 'Direct Duidelijk' program, and Textmetrics was credited with bringing significant improvements to communication. Employees found the software easy to use and were pleased with its wide range of features.

City of Enschede