Case Study: IXICA Communications Inc. achieves 20% more invoices paid and reaches 30–40% more customers with TextMagic SMS

Using TextMagic's SMS solutions, IXICA was able to increase the amount of invoices paid by 20% and to reach out to 30-40% more customers

IXICA Communications Inc., a Toronto-based telecommunications provider that offers SIP trunking, hosted PBX and wholesale voice services, needed a reliable way to communicate billing and notifications to customers that would integrate easily with its internal management portal. With a small team serving business clients, reaching customers who don’t regularly check email and ensuring on-time payments were key challenges.

TextMagic’s SMS solution—available via email, portal and API—was integrated into IXICA’s systems to send billing alerts and notifications. As a result IXICA reached an additional 30–40% of customers who don’t check email and increased invoices paid by the due date by 20%.

IXICA Communications Inc.

Jenoshan Balasingam

VP, Operations