Case Study: QiQ Communications achieves prompt, cost-effective global client communication with TextMagic

How the hybrid mail and web hosting company was able to improve communication with its global client base through intelligent texting

QiQ Communications, an Australian hybrid mail and web hosting firm founded in 1998, prints and posts letters from a network of about 30 global locations. With a small team and a worldwide client base, QiQ struggled to reach customers across time zones and often had out-of-date email addresses, making phone contact unreliable.

Adopting TextMagic’s web-based SMS platform gave the whole team a simple, cost‑effective way to send and track messages directly from the web interface or through their support system. As a result, QiQ now communicates promptly via clients’ mobile numbers even when email addresses are stale, improving responsiveness and team visibility of customer correspondence.

QiQ Communications

Peter Harris

Managing Director