Case Study: Prospect Expert increases appointment show rate to 60–80% and reduces no-shows with TextMagic

How the company reduced the number of no-shows and came to understand its customers better by using SMS solutions

Prospect Expert is a small virtual call center serving car dealerships, handling online leads, chats and rental renewals for clients that don’t have dedicated internet staff. Their main challenge was high appointment cancellations and no-shows—on average 30–40%—which reduced revenue and efficiency.

They implemented TextMagic SMS reminders, scheduling multiple messages at set intervals before appointments. As a result, kept appointments rose to about 60–80%, customers now notify cancellations via text (saving time), and overall customer convenience and loyalty improved.

Prospect Expert

Francis Gaudreau

Chief Executive Officer