Case Study: Smiles of Ryde reduces no-shows by 30% with Textmagic SMS reminders

How the Australian dental clinic increased the number of bookings with the help of TextMagic

Smiles of Ryde, a busy dental clinic in Ryde, Australia, needed a more reliable way to send appointment reminders and last-minute updates to patients. The team was spending too much time on calls and texts, yet still dealing with missed appointments and no-shows.

Textmagic provided scheduled SMS reminders and two-way text messaging, giving Smiles of Ryde an easy, automated way to manage patient communications. With Textmagic, the clinic cut no-shows by 30%, saved staff hours each week, and improved attendance with timely, personalized messages.

Smiles of Ryde

Josine Ferlito

Chief Executive Officer