Case Study: Happy Dog Training LLC achieves improved customer retention and recurring bookings with TextMagic

How TextMagic’s SMS solutions helped improve customer retention rates and overall communication

Happy Dog Training LLC, a Corona, CA–based professional dog training company specializing in obedience, specialty training, and behavior issues, needed a way to keep in touch with past clients as conversations moved to SMS. Manually checking in with 300+ former clients was time-consuming and difficult to scale, so they sought an automated SMS solution for recurring follow-ups.

Using TextMagic, Happy Dog Training automated scheduled SMS follow-ups (three months after training, then every six months), with templates and custom fields for personal messages and multi-user access instead of a single phone. The change cut costs and labor, made regular outreach to 300+ clients feasible, produced recurring bookings, helped identify high-value clients, and allowed the team to stop outreach after three unanswered attempts to focus resources effectively.

Happy Dog Training LLC

Ralf Weber

Owner