Case Study: Rockford Properties achieves faster arrears settlement and improved tenant engagement with TextMagic

How TextMagic can benefit property leasing and management companies

Rockford Properties is a Dundee-based property leasing and management company (founded 2014) that needed a reliable, effective and attractive SMS tool to support its daily arrears-chasing "nudge" process and reduce outstanding tenant payments.

By adopting TextMagic to send texts directly to tenants' phones in real time, Rockford replaced slow phone and email follow-ups and improved engagement. The result was faster arrears settlement, noticeable reductions in outstanding and overdue arrears, and overall greater efficiency in the team’s collections process.

Rockford Properties

Gary Phillips

Office Manager