Case Study: CCTV Aware achieves improved customer communication and time savings with TextMagic

How text messaging helped the company achieve its business goals

CCTV Aware is a small, family-run CCTV and alarm installation company in Laindon, Essex (founded 2013, 4 employees). They needed a more reliable way to contact customers with repetitive information—installation dates, login details, confirmations and amendments—because emails were often ignored or ended up in spam, creating a heavy administrative burden.

By adopting TextMagic SMS, the team could easily send branded, automated reminders and updates via a simple interface that customers were more likely to read. The switch cut staff hours spent copying emails, strengthened the company’s professional image, and generated consistently positive customer feedback, especially for scheduled installation reminders.

CCTV Aware

Ahmet Deveci

Director