Case Study: Cataphract achieves quicker client responses and time savings with TextMagic

How SMS solutions have helped the HR and recruitment company reach out to its customers and monitor performance

Cataphract is a UK-based HR and recruitment specialist that provides outsourced vetting and government security clearance management for over 1,000 staff, operating to ISO 9001 and ISO 27001 standards. They faced a challenge getting timely responses from applicants and vetted staff because email was often too slow when urgent action was required.

By integrating TextMagic SMS to back up urgent emails and embedding messages into each client’s electronic file for a complete audit trail, Cataphract prompted faster replies and calls when needed. The change delivered quicker responses, significant time savings, and more timely information that affects staff work, licences and careers.

Cataphract

Barry Clark

Managing Director