Case Study: Dakota Financial, LLC achieves faster customer contact and improved reach with TextMagic

How SMS solutions can benefit the finance industry

Dakota Financial, LLC is a Los Angeles–based asset-backed lender that funds trucks, trailers, construction and agricultural equipment and other commercial assets for customers nationwide. Because many clients are truckers or in remote areas with limited cellular voice coverage, reaching them by phone was often difficult and time-consuming.

By adopting TextMagic SMS, Dakota Financial can reliably text customers in coverage dead zones or when they’re unavailable for calls, improving engagement and response rates. The service has reduced the need for repeated call attempts, saved staff time, and made communications quicker and more efficient.

Dakota Financial, LLC

Shawn Odom

Accounts Receivable Manager