Case Study: Fylde Property reduces missed viewings and saves staff hours with Textmagic

How real estate companies can reduce their time wasted on missed appointments and can improve customer support

Fylde Property is a family-run estate and letting agent on the Fylde Coast that handles sales and lettings across a wide area. With just two employees, they struggled with wasted time and missed viewings because clients were late, forgot, or didn’t show up.

By using TextMagic SMS reminders, Fylde Property gave clients an immediate, easy way to confirm or reschedule appointments, avoiding email hassles and long phone searches. The result was fewer unnecessary visits, quicker confirmations within minutes, improved attendance rates and a better service for tenants and clients.

Fylde Property

Andrew Connell

Owner, Operator