Case Study: Koder achieves faster customer responses and improved server monitoring with TextMagic

How Koder was able to streamline internal operations notify customers of technical difficulties and reach out to them during late hours using SMS solutions

Koder is a small Edinburgh-based web and e-commerce agency (founded 2012, 6 employees) offering websites, e-commerce development, SEO and PPC. Their challenge was ensuring time‑critical client enquiries and internal server-monitoring alerts were delivered instantly—day or night—so clients and engineers could respond even when away from their desks.

By integrating TextMagic SMS with their enquiry workflow and monitoring tools, Koder sends immediate SMS notifications to clients and real‑time alerts to engineers about network congestion or heavy server loads. As a result, clients respond faster and have won more jobs from field enquiries, while engineers receive timely warnings that help them address technical issues more quickly.

Koder

N Alberici

Developer