Case Study: D&D Consulting, Ltd. achieves improved client communication and time management with TextMagic

How D&D Consultants Ltd benefitted from TextMagic’s SMS software in the following text messaging

D & D Consultants Ltd is a small Bedford-based mortgage broker that aims to keep clients fully informed during the application process without disturbing them. Their challenge was to provide regular progress updates in a way that reduces client calls and frees up time for more efficient case handling.

By adopting TextMagic’s SMS software (using email-to-SMS from the office), they send short, non-intrusive updates without relying on mobile phones. The result was positive client feedback, fewer inbound calls, reduced time spent on updates, and greater capacity to manage more cases.

D&D Consulting, Ltd.

David Nicholson

Director