Case Study: Dr. Robert J. Herman Orthodontics achieves fewer missed appointments and more patient time with TextMagic

How an orthodontics practice benefitted from TextMagic’s SMS solutions

Dr. Robert J. Herman Orthodontics is a Tulsa, OK practice (founded 2008, ~30 staff) providing orthodontic care for children and adults throughout northeastern Oklahoma. Because treatment requires many recurring appointments, patients frequently forgot dates and times, leading to late arrivals and missed visits that disrupted the office schedule.

The practice adopted TextMagic’s customizable SMS reminders to send personalized greetings and appointment notifications in a single message. This led to fewer missed appointments, improved scheduling efficiency, increased patient compliments, and more time for staff to focus on patient care.

Dr. Robert J. Herman Orthodontics

Meredith Gallagher

New Patient Coordinator