Case Study: The Migration Translators achieves faster response times and improved client satisfaction with TextMagic

Gain a deeper insight into the application of text messaging solutions

The Migration Translators is a Sydney-based translation firm founded in 2006 with around 780 employees that provides certified translations for visas, passports, citizenship, divorce and other legal proceedings worldwide. With a dispersed workforce of over 700 translators and a client base frequently “on the go,” email often went unattended and phone calls proved too time-consuming, creating delays and communication gaps.

TextMagic’s SMS solution was adopted across the team because it’s simple to use and requires minimal training. Integrating text messaging into existing communication channels sped up response times, reduced misunderstandings and helped raise overall client satisfaction.

The Migration Translators

Alexander Zeller

The Migration Translators