Case Study: Auto Crash Repair achieves faster, easier customer communications with TextMagic

Discover the applications of text messaging in the automotive repair industry

Auto Crash Repairs (ACR) is a family-run, insurance-approved accident repair centre in Neasden, London, serving consumers, companies and fleet managers for over 30 years. Facing a high daily volume of new claims, the team needed a faster, more efficient way to share their address and contact details with customers.

By using TextMagic’s templated SMS and quick paste-to-address features, ACR could send contact information and updates rapidly while keeping a record of each message. The change streamlined communication, saved staff time and drew praise from customers for making it much easier to obtain the garage’s details.

Auto Crash Repair

Shvinder Daheley

Admin