Case Study: Canyon Creek Dental decreases missed appointments with TextMagic SMS reminders

Canyon Creek Dental - Customer Case Study

Canyon Creek Dental, a family dentistry in San Antonio, Texas, struggled with frequent missed appointments because patients often missed reminder calls or didn’t check voicemail. With most patients on cell phones and preferring mobile contact, traditional landline-based reminders were no longer effective.

Using TextMagic’s SMS reminders the practice began sending unobtrusive texts that patients can easily confirm or cancel, including multiple short reminders up to an hour before appointments. The result was fewer no-shows, better appointment attendance, and an affordable, patient-preferred way to communicate.

Canyon Creek Dental

Mary Higgins

Owner