Case Study: A W Dansey Associates achieves seamless two-way client communication and cost savings with Textmagic

A W Dansey Associates - Customer Case Study

A W Dansey Associates is a two-person web services firm (founded 1998, Dunton, Bedfordshire) that provides webmaster, hosting, e-commerce, SEO and social media support to small businesses and charities. Many of their clients rarely use email and prefer SMS — creating a challenge to manage client communications centrally from office computers while ensuring nothing is missed.

They adopted TextMagic to convert incoming texts into emails and to send replies from a full-sized keyboard, with an SMS chat view for threaded conversations. The service fits their no-mobile-phone workflow, is lower cost, and has allowed them to maintain effective client contact and avoid losing business.

A W Dansey Associates

Alan Dansey

Owner