Case Study: 1st Citizen Lawyers achieves improved client retention, satisfaction and appointment attendance with Textmagic

1st Citizen Lawyers - Customer Case Study

1st Citizen Lawyers is a specialist immigration firm (founded 2013, offices in London and Birmingham) offering affordable fixed-fee advice and representation. The firm needed a more professional, convenient way to deliver brief client updates and appointment reminders because phone calls and email were inefficient.

TextMagic provided a branded, scheduled SMS system that lets the firm send messages — including to multiple recipients with one click — in a cost‑effective way. As a result, 1st Citizen Lawyers saw higher client retention, satisfaction and appointment attendance while saving time previously spent on phone calls.

1st Citizen Lawyers

Fraz Wahlah

Chief Executive Officer