Case Study: Warner Property Services achieves a 20% productivity boost and increased customer engagement with Textlocal SMS

Warner Property Services Ltd Uses SMS to Increase Customer Engagement and Staff Productivity

Warner Property Services, a UK property inspection company with over 15 years’ experience, faced slow, low-response communication for setting up more than 1,500 appointments a month. They engaged Textlocal to deploy SMS-based communications — including Textlocal’s Simple Reply Service — to improve appointment scheduling, reminders and overall customer engagement in a cost-effective way.

Textlocal implemented SMS outreach to over 2,000 clients a month and enabled two-way replies for quick confirmations, cancellations and information gathering, making communications faster and more personal. As a result, Warner Property Services reports a 20% improvement in productivity, higher response rates and more time freed to carry out additional property visits.

Warner Property Services

Mark Weller

Warner Property Services