Case Study: The University of Liverpool achieves better student communication and saves staff time with Textlocal

The University of Liverpool - Customer Case Study

The University of Liverpool’s Careers & Employability Service needed a reliable, cost‑effective way to remind students and graduates about upcoming appointments and to share service updates. They engaged Textlocal and its Business SMS service to deliver targeted appointment reminders and communications to their student population.

Textlocal implemented bespoke SMS messages that were sent automatically the evening before appointments, reducing the need for staff to make reminder phone calls and lowering operating costs. The Textlocal service improved the Careers Guidance Service’s efficiency, strengthened communication with students, and ensured students were better informed about careers-related updates.

The University of Liverpool