Case Study: The Entertainer achieves increased sales and happier customers with Textlocal's Bulk SMS software

The Entertainer - Customer Case Study

The Entertainer, the UK’s largest independent toy retailer with over 25 years’ experience, launched a Click and Collect service and needed a reliable way to notify customers when orders were ready for pickup. To solve this communication challenge they used Textlocal’s Bulk SMS Software to send timely text alerts to shoppers.

Textlocal’s solution delivered high engagement (texts are read 97.5% of the time), improving response rates and customer communications for The Entertainer. As a result, The Entertainer saw increased sales, higher customer satisfaction and reduced costs by removing the need for busy call centres.

The Entertainer

Sally Jackson

Customer Service and Retail Manager