Case Study: Sussex Local Authority achieves faster shift coverage and higher response rates with Textlocal

Sussex Local Authority - Customer Case Study

Sussex Local Authority maintains a bank of relief care staff via a Managed Service Provider and needed a quick, reliable way to recruit staff to cover sickness, holidays and other gaps. To streamline shift recruitment and updates, they adopted Textlocal’s Bulk SMS software to contact relief care workers on a first-come, first-served basis.

Textlocal implemented a simple bulk SMS solution that sends instant, direct messages and shift reminders to individual mobile devices, reducing the need to send individual emails. As a result, Textlocal increased worker response rates to shift adverts, saved considerable staff time through bulk messaging, and helped more shifts be covered in real time.

Sussex Local Authority