Case Study: My Gadget Repairs achieves streamlined customer communications and improved in-store efficiency with Textlocal

Streamlining customer processes and in-store efficiency with our SMS API

My Gadget Repairs, a system management software provider supporting over 500 users in 25 countries, needed a simple SMS integration after repeated customer requests and wanted a more direct way to share repair ticket status updates. They partnered with Textlocal to find a suitable provider and implemented Textlocal’s API and Messenger platform to enable SMS within their CRM.

Using Textlocal’s API, My Gadget Repairs built SMS into their software so clients can send automated ticket updates without switching systems; the Messenger platform is used to push status notifications. The Textlocal integration has made in-store processes more efficient by reducing calls and manual updates, improved customer service with regular repair updates, and extended SMS functionality across My Gadget Repairs’ 500+ users in 25 countries.

My Gadget Repairs

John Smith

Head of Support Team