Case Study: SBS Insurance Services achieves 17% mobile click-through and 9–10% survey response rates with Textlocal Forms & Surveys

SBS Insurance Services - Customer Case Study

SBS Insurance Services, a leading claims fulfilment company, needed to increase response rates for customer feedback surveys. They were already using Textlocal's Email to SMS service for delivery updates and engaged Textlocal to find a more effective way to collect survey responses.

Textlocal implemented its Forms & Surveys tool, helping create the survey and accompanying SMS, and enabled automation and CRM integration via Textlocal’s Send SMS and Get Survey Results API gateways. The campaign delivered a 17% click-through rate and a 9–10% survey response rate—significantly higher than rates from email or direct mail.

SBS Insurance Services