Case Study: Pertemps reduces costs and books 80% of roles within minutes with Textlocal SMS

Pertemps Reduces Costs and Improves Staff Efficiency With SMS

Pertemps, one of the UK’s largest recruiters operating across 100+ branches, faced slow, resource‑intensive contact processes in its Support Services (payroll, compliance, shift management). With over 1,000 contacts and employer response windows as short as two hours, telephone and post couldn’t meet demand, so Pertemps adopted Textlocal’s SMS messaging platform (Dedicated Inbound Number, API and messaging service) to enable faster two‑way communication.

Textlocal implemented SMS as the primary channel—using a Dedicated Inbound Number, API group broadcasting, reply forwarding to a Pertemps URL and delivery reporting for compliance. The change delivered measurable impact: nearly 80% of jobs are now booked via SMS within minutes, handling previously telephone‑managed volumes of up to 50,000 jobs a month has been drastically reduced, a 1,500‑message HGV campaign generated over 900 applications, and the business has seen significant cost savings, instant shift confirmations and improved compliance evidence.

Pertemps

Sanjiv Patel

Solutions Architect