Case Study: PCMIS Health Technologies achieves 66% patient response rate and improved engagement with Textlocal

PCMIS successfully improves patient engagement rates with SMS

PCMIS Health Technologies, a University of York subsidiary behind the PCMIS case management system, faced the COVID-19 challenge of maintaining IAPT (Improving Access to Psychological Therapies) patient contact when face-to-face appointments were no longer possible. To keep services connected and collect clinical information remotely, PCMIS adopted Patient Portal SMS and integrated Textlocal’s Messenger to deliver secure links to patients by text.

Using Textlocal’s Messenger within Patient Portal SMS, PCMIS sent trackable short links to online assessment forms that feed directly into the electronic patient record for clinicians to review before telephone or video appointments. The Textlocal-powered solution kept communication lines open for IAPT services and delivered a measurable engagement boost — about a 66% response rate for questionnaire links sent via SMS versus roughly 20% by email.

PCMIS Health Technologies

Byron George

Chief Executive Officer