Case Study: CNG (CNG Power Up) achieves 3,000 more monthly meter readings and cuts invoice reissue costs with Textlocal

Increasing meter reading submissions with SMS

CNG Power up, one of the UK’s largest independent gas shippers serving over 50,000 businesses, faced frequent estimated invoices because customers were not submitting monthly meter readings on time. To address this they partnered with Textlocal, using Textlocal’s SMS reminder service that links customers directly to an online meter‑reading submission form.

Textlocal sends monthly SMS reminders with a link to the submission form integrated into CNG Power up’s system, allowing staff to spot unusual usage and follow up quickly. Since deploying Textlocal’s solution CNG Power up collects about 3,000 additional meter readings per month, has significantly reduced the time and cost of crediting and reissuing estimated invoices, and has seen higher customer satisfaction and opt‑in rates.

CNG Power up