Case Study: GAME Chorley achieves faster customer communication and increased in-store visits with Textlocal

GAME Chorley - Customer Case Study

GAME Chorley, the high street and online games retailer, was spending a great deal of time contacting customers by phone — a process staff and customers found time‑consuming, costly and sometimes intrusive. To address this, GAME Chorley partnered with Textlocal and adopted the Textlocal Messenger platform to find a faster, less intrusive way to communicate.

Textlocal implemented SMS messaging for release information, updates, reminders and order confirmations, enabling GAME Chorley to contact large groups in a matter of minutes. As a result, communications are faster and non‑intrusive, staff time and calling costs have been reduced, GAME Chorley has seen a noticeable increase in in‑store customers during game release periods, and customers have given positive feedback about the text service.

GAME Chorley