Case Study: Flamesavers Credit Union achieves improved member communication and reduced workload with Textlocal

Flamesavers Credit Union - Customer Case Study

Flamesavers Credit Union, which serves current and retired fire service staff across Staffordshire, Manchester, Cheshire and the wider UK, needed a reliable way to reach its membership with time-sensitive information such as office closures, rate changes, loan offers and repayment reminders. After a recommendation, Flamesavers Credit Union adopted Textlocal’s SMS service to improve member communications and reduce missed contacts from phone calls.

Using Textlocal, Flamesavers Credit Union now sends transfer confirmations, payment reminders and bulk notices via SMS, making it far easier to contact the full membership quickly. The result: higher message-read rates compared with phone calls, faster member responses for additional funds requests and a reduced staff workload thanks to more efficient, reliable communications through Textlocal.

Flamesavers Credit Union