Case Study: East Africa Air Cargo achieves a 15% increase in returning customers with Textlocal's Bulk SMS

East Africa Air Cargo - Customer Case Study

East Africa Air Cargo, a logistics provider specialising in East Africa and the Middle East, needed a reliable way to keep customers informed about important developments such as rate changes, fuel surcharges, and available freight space. To solve this they adopted Textlocal's Bulk SMS software to deliver timely updates and alerts directly to customers' mobile phones.

Using Textlocal, EAA Cargo sends targeted SMS updates—new shipping rates, air fuel surcharge changes, store openings and imminent container space—to the right customers quickly. The solution was easy to set up (with Excel/CSV import), well received by clients, and has driven a measurable 15% increase in returning customers since implementation.

East Africa Air Cargo