Case Study: DesignaVenture boosts quote-to-booking conversions with Textlocal’s Simple Reply SMS service

DesignaVenture replace email with Textlocal’s Simple Reply Service

DesignaVenture, a niche tour operator specialising in hen and stag weekends and bespoke adventure days, was relying on email to send quotes and booking notifications but found messages were getting lost amid spam and phishing, making email an unsafe and ineffective channel. To solve this, they turned to Textlocal and its Simple Reply Service and SMS platform to improve customer communication.

Textlocal replaced email notifications with SMS messages containing links to online quotations and enabled direct replies via the Simple Reply Service; as a result DesignaVenture reports much higher response and conversion rates from quotes to bookings, customers are more likely to confirm bookings by text, and the need for follow-up emails and phone calls has been eliminated.

DesignaVenture

Marco Walker

DesignaVenture