Case Study: Deans Court achieves 98% shift punctuality and negligible scheduling errors with Textlocal's Bulk SMS software

Deans Court - Customer Case Study

Deans Court, a rapidly growing events company with over 50 casual staff, struggled with complex, irregular shift patterns that standard scheduling software couldn't handle. To solve this they adopted Textlocal’s bulk SMS software to communicate event and staffing information reliably and in real time.

Using Textlocal, Deans Court implemented SMS scheduling and timed delivery for attendee updates (parking, wet weather plans, event notices) and built an Email-to-SMS mail-merge via Microsoft Excel to send highly personalised staff shift messages. They also send post-event feedback snippets by SMS as quick thank-yous. As a result, punctuality rose to about 98%, 94% of shifts are issued via SMS, human scheduling error dropped to negligible levels, and 100% of staff say they prefer this method—while Deans Court praise Textlocal’s fast, effective customer service.

Deans Court