Case Study: Computer Assist achieves up to 10-minute time savings per job with Textlocal SMS automation

Computer Assist - Customer Case Study

Computer Assist, an IT repair specialist in Norfolk serving consumers and businesses, found that calling customers to tell them their repaired items were ready was slow and costly. To streamline notifications they turned to Textlocal, using Textlocal’s Bulk SMS software and API as their chosen communication tool.

By integrating the Textlocal API with their existing system, Computer Assist now sends automated SMS containing the unique job number whenever a job is marked complete, removing the manual calling process. The Textlocal solution saves up to ten minutes per job, freeing staff to handle more customer queries and reducing time and cost per repair.

Computer Assist

Liam Doyle

Computer Assist