Case Study: ARRA Communications achieves faster customer communications and improved payment recovery with Textlocal

ARRA Communications - Customer Case Study

ARRA Communications, a provider of bespoke broadband, communications, CCTV and automation solutions, needed a way to message individual customers and send bulk communications to support their customer service teams. They turned to Textlocal, using Textlocal’s SMS platform (including API integration) to handle account notifications, payment reminders and service updates.

Textlocal implemented SMS ticket notifications, proactive maintenance alerts and payment reminders that keep customers informed about case progress and billing issues. The Textlocal solution made communications more efficient and user‑friendly across ARRA’s teams, enabling them to manage outstanding payments and operate proactively rather than reactively.

ARRA Communications

Olga Carroll Ryan

Operations Manager