Case Study: Approach Asset Finance achieves 42% cost savings and higher customer response rates with Textlocal Messenger

Approach Asset Finance uses Textlocal Messenger to generate significant cost savings

Approach Asset Finance, an independent commercial finance broker, needed to reduce costs and replace individual office mobiles while keeping direct contact between account handlers and customers. To bridge the gap during the switch to an in-house phone system, they adopted Textlocal’s Messenger platform as an interim communications solution.

Textlocal’s Messenger provided two-way SMS for new business outreach, chasing documents and general enquiries, giving customers a convenient way to reply outside office hours. The change delivered a 42% saving versus individual mobile contracts, boosted response rates, reduced chasing and missed calls, and was adopted by Approach Asset Finance as a permanent additional channel.

Approach Asset Finance

Kate

Approach Asset Finance