Case Study: 4x4 Response Network achieves rapid volunteer mobilization and faster emergency response with Textlocal

4x4 Response Network - Customer Case Study

4x4 Response Network, a charity of more than 100 volunteers that responds to emergencies 365 days a year, needed a reliable communications method volunteers could access at all times. They chose Textlocal’s Bulk SMS Software to ensure messages reach volunteers quickly and consistently.

Textlocal integrated its platform with 4x4 Response Network’s Computer Aided Dispatch via the API gateway so a single email from the dispatch system is sent as an SMS to volunteers; two-way messaging in Messenger lets dispatchers assign responders and stay in contact. As a result, response times improved significantly — after a Hampshire Police call the team were on scene within five minutes — and 4x4 Response Network cites prompt, proactive support from Textlocal.

4x4 Response Network

John Whitehead

4x4 Response Network