Case Study: dntl bar streamlines patient texting and scheduling with Textline

The Dental Practice Revolutionizing Dental Care With a Spa-like Service

dntl bar, a New York City-based dental practice chain, wanted a texting platform that could match its spa-like patient experience while supporting HIPAA-compliant communication, scheduling, and customer support. The team needed easy EMR syncing and a simple interface because about 80% of patients prefer to communicate by text.

Textline provided the solution with API-based EMR integration, a Slack-like interface, and Shortcuts to standardize messages across locations. Textline helped dntl bar speed up responses, reduce manual work for appointment confirmations, reschedules, and follow-up care, and maintain consistent, professional communication; today, texting is their number one method of patient communication.

dntl bar

Ariana Silvestro

Head of Strategy and Marketing