Case Study: DFH Transportation boosts response rates and revenue with Textline

How Textline drives a nationwide transportation provider to success

DFH Transportation, a Fort Worth-based full truckload transportation provider, needed a better way to coordinate with a rotating pool of drivers. Before using Textline, the team relied on phone calls and personal cell phones, but most drivers preferred texting, which created siloed conversations, limited visibility, and accountability challenges for dispatchers and management.

With Textline’s business texting platform, DFH Transportation centralized driver communication using features like Shortcuts, MMS, and Whispers to speed up onboarding, verify documentation, and collaborate internally without exposing personal phone numbers. The result was an 87% texting response rate, a 40% reduction in team size, and a 15% revenue increase, while also improving accuracy for time-sensitive payments like detention fees.

DFH Transportation

Saul David

Regional Account Director