Case Study: Fixer streamlines customer and field-worker communication and boosts operational efficiency with Textline

Home repair company uses texting to make announcements to workers in the field

Fixer, a Chicago‑based on‑demand home repair company, needed a simpler way to coordinate jobs and share images with customers and mobile repair workers who rarely check email or can hear calls while using power tools. Reluctant to staff a large call center and juggling multiple communication channels, Fixer turned to Textline’s texting platform (including its announcements tool and API) to reach both customers and field Fixers more reliably.

Using Textline integrated with Zendesk and automations via the Textline API, Fixer now runs multiple conversations at once, hands off chats between staff, and sends automated appointment reminders, invoice texts, job reminders, review notifications, and occasional employee announcements. The result is faster, more efficient coordination, better photo and job‑detail sharing, and higher employee awareness—outcomes Fixer attributes directly to Textline’s messaging capabilities.

Fixer

Cat de Merode

VP of Product, Head of Customer Service, Dispatch, and Sales