Case Study: International Rescue Committee improves monthly client communication with TextIt

IRC reaches 500+ clients monthly with TextIt

The International Rescue Committee (IRC) faced significant communication challenges in its Phoenix office while serving vulnerable refugee and immigrant clients. Language barriers, limited tech literacy, and a high volume of monthly client check-ins made timely and clear outreach difficult for their small team. To address this, the IRC implemented TextIt's messaging flows to automate and streamline their communication process.

Using TextIt, the IRC built automated flows in three languages to contact over 500 clients monthly, verifying eligibility requirements and gathering necessary data. This solution revolutionized their program, dramatically increasing efficiency and reporting accuracy. TextIt enabled the team to process clients en masse, identify critical errors proactively, and resolve issues without becoming overwhelmed, all while allowing clients to respond in their own time.

International Rescue Committee (IRC)