Case Study: Melin Homes improves website accessibility with Texthelp ReachDeck

Melin Homes addresses the need to improve website accessibility

Melin Homes, a housing association in South East Wales, faced a challenge in making its online services accessible to all residents, particularly after a survey revealed that many could not access the information they needed on the organization's website. To address this issue, Melin Homes turned to vendor Texthelp and implemented its ReachDeck digital inclusion software.

Texthelp’s ReachDeck solution provided a toolbar that allows web visitors to have text read aloud, translate content, and use other support features. This empowered residents to self-serve information, significantly improving their online experience and engagement. The ReachDeck software also included an auditor tool to help Melin Homes staff track and optimize their web content for ongoing accessibility.

Melin Homes

Mike Watkins

Marketing and Communications Manager