Case Study: Virta Health saves 69,000 hours with TextExpander

Virta Health saves 69,000 hours annually with TextExpander

Virta Health, a company focused on reversing type 2 diabetes through nutrition, faced operational challenges as it grew. Their care teams needed to manage an increasing volume of patient interactions while ensuring each communication was both consistent and personalized. To address this, they turned to the vendor TextExpander and its text expansion service to streamline their messaging and documentation processes.

By implementing TextExpander, Virta Health created standardized response frameworks and checklists for their care team. This solution from TextExpander resulted in impressive efficiency gains, saving the organization 69,000 hours annually, which averages out to 24 working days saved per representative. The tool also significantly improved response accuracy and ensured consistent communication across their entire team.

Virta Health