Case Study: CompanyCam achieves faster, consistent customer support with TextExpander

CompanyCam saves 3,913 hours with TextExpander

CompanyCam, a field service app provider, faced the challenge of efficiently onboarding thousands of new customers and ensuring its rapidly growing team had immediate access to accurate, up-to-date information across multiple software platforms.

By implementing TextExpander as a shortcut-activated knowledge base, the company created a single source of truth that works everywhere its teams type. TextExpander enabled CompanyCam to save 3,913 hours, equivalent to two full-time employees, and scale its onboarding team from five to eleven members while maintaining brand consistency and accelerating customer response times.

CompanyCam