Case Study: CloseKnit Health achieves unified patient communication and saves 2,208 hours with TextExpander

CloseKnit Health saves 2,208 hours with TextExpander

CloseKnit Health, a multi-state healthcare provider with 45 clinics, faced a significant challenge in maintaining consistent and efficient patient communication. Their staff worked across multiple disconnected systems, including a patient portal and an EHR, where native templates and macros did not carry over. This led to inefficiency and a lack of a unified voice. They adopted TextExpander to solve this problem.

By implementing TextExpander, CloseKnit Health created a shared library of communication snippets that worked across all its platforms. This solution standardized patient messaging and streamlined clinical documentation. The measurable impact was substantial, with the team expanding over 91,000 snippets and saving an estimated 2,208 hours in a single year. TextExpander also enabled two medical assistants to support 15 providers managing over 300 daily patient cases.

CloseKnit Health