Case Study: Alto Pharmacy saves 29,804 hours with TextExpander

Alto Pharmacy saves 29,804 hours with TextExpander

Alto Pharmacy, a digital-first pharmacy serving patients nationwide, faced the challenge of maintaining consistent and compliant communication across its fully distributed team of 537 members. Without a formal text expansion system, their high-volume, highly-regulated workflow of processing 700-800 patient charts daily was prone to errors and compliance risks. To solve this, they implemented TextExpander.

Using TextExpander, Alto standardized language for clinical documentation, internal handoffs, and patient communications. This solution saved the team 29,804 hours annually, which is equivalent to 3,725 workdays saved. The vendor's product ensured alignment across the dispersed workforce, improved key performance indicators, and allowed the team to shift from reactive quality control to a proactive, system-level process.

Alto Pharmacy