Case Study: Tennant Lawn Care achieves faster invoice payments and better customer communication with Textellent

Tennant Lawn Care - Customer Case Study

Tennant Lawn Care, a full‑service landscaping and lawn maintenance company, struggled to reach clients for schedules, billing, safety instructions and seasonal updates. Emails were going unnoticed, payments were missed, client contact info went stale, and their referral program was ineffective — so they engaged Textellent and its business texting service to improve outreach and boost referrals.

Textellent implemented automated appointment reminders, one‑to‑one texts, announcement campaigns, payment reminder texts and text‑able keywords to keep contact info current and let customers choose text alerts. The result: fewer labor hours, fewer emails and calls, fewer rescheduled appointments, higher responses to payment reminders (clients paying “right away” versus ignored emails), improved customer service and predictable cash flow, and a referral campaign underway.

Tennant Lawn Care

Lisa Tennant

Tennant Lawn Care